One of our customers last night expressed irritation to his server over the fact that the server removed the credit card book from the table while the customer was still seated. Upon discussing this with the guest, I learned that ours is the only restaurant in the world that he has been to that has ever done this. I explained to him that the servers are instructed to pick up the book before a customer leaves in order to ascertain that the credit card slip is in fact signed. They take it into the back, check for a signature, and, if it is not signed, they will return to the table to get the proper authorization needed for credit card payment. If they wait until the customer leaves, it could be too late to catch a missing signature. A credit card slip without the signature would not be proof of payment if a dispute over the charge arose later.
He was mightily offended by this practice, and I am sorry now that I did not ask him why.
Why would this bother someone so much? Anyone care to chime in?