I don't take pride in it, but I know I can offend people. I tend to speak first, think later. And I tend to say just what I am thinking, rather than maybe tone it down a bit. I assume people understand when I am being funny or facetious or ironic or what ever...and I should - by now, at 52 - know better.
On Friday November 9th we had a big group in the dining room from Great Oak Manor. They were a very loud group. On November 10th we also had a large party, a group of local people celebrating a birthday. They were not a loud group. Not by any means. I wrote a blog entry on the morning of November 10th, trying to describe how a week progresses and how a weekend night can become more and more hectic as the evening steamrolls along. I was describing the events of Friday November 9th, not Saturday November 10th; that evening hadn't happened yet. Well, I just found out last night - from some who were there on November 10th - that the Saturday night party thought I was calling them loud...oh dear, what a mistake! I wasn't and I hope enough of them (you) see this attempt to correct that impression.
I guess one way to prevent this from happening again (aside from quitting blogging!) is to avoid making personal comments regarding our most wonderful customers (except for positive comments, of course) or their behavior. And please be confident that I wouldn't ever put anything negative (even anything that could be construed as negative, like having a good time in a restaurant) about anyone I know personally... I already realize that anyone could read this - it is the Internet after all - and I am certainly not out to offend anyone, ever.
I will continue on now, and rest assured this isn't the last time I will offend someone. But please also be assured that it's not you I am writing about, it is someone else.
On Friday November 9th we had a big group in the dining room from Great Oak Manor. They were a very loud group. On November 10th we also had a large party, a group of local people celebrating a birthday. They were not a loud group. Not by any means. I wrote a blog entry on the morning of November 10th, trying to describe how a week progresses and how a weekend night can become more and more hectic as the evening steamrolls along. I was describing the events of Friday November 9th, not Saturday November 10th; that evening hadn't happened yet. Well, I just found out last night - from some who were there on November 10th - that the Saturday night party thought I was calling them loud...oh dear, what a mistake! I wasn't and I hope enough of them (you) see this attempt to correct that impression.
I guess one way to prevent this from happening again (aside from quitting blogging!) is to avoid making personal comments regarding our most wonderful customers (except for positive comments, of course) or their behavior. And please be confident that I wouldn't ever put anything negative (even anything that could be construed as negative, like having a good time in a restaurant) about anyone I know personally... I already realize that anyone could read this - it is the Internet after all - and I am certainly not out to offend anyone, ever.
I will continue on now, and rest assured this isn't the last time I will offend someone. But please also be assured that it's not you I am writing about, it is someone else.
I would like to leave a comment on this blog. I had the pleasant opportunity to dine at Brooks Tavern. My boyfriend and I thought the service and food were excellent however when confronted with the check we were soon displeased. We both had ordered the same drink, although one was very delicious the other one was not. These drinks were extremely overpriced. We spoke with the manager about the price and told her we did not mind paying for the one because it was good, but we were unhappy about having to pay for the second one because of the unpleasant taste. The manager on duty then decided to belittle and humiliate us for even confronting her about the matter. I have never been treated so unfairly at a restaurant before. I now realize that Brooks Tavern does not appreciate their customers. I will now have the privilege to tell everyone that being a customer at Brooks Tavern has no meaning, you are merely a number.
ReplyDeleteI am the MOD referred to in the above comment. I should never have debated with them when they didn't want to pay for one of their Long Island Ice Teas. It was very unprofessional of me, and for that I apologized to the young man. I will take issue, however, with the "belittle and humiliate" part.
ReplyDeleteThe drinks were indead Long Island Ice Teas and they were overpriced. If I am going to pay $12 for one I want it to taste the way its sposed to, this is why we confronted the manager. The manager apoligized a little too late. The manager should never have acted in the unprofessional and arrogant manner to begin with. The manager may take issue with the "belittle and humiliate" part because she was not in my shoes.
ReplyDelete